Privacy Policy

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Last Updated: 2/23/26

Lightshift Health, Co. ("Lightshift," "we," "us") cares deeply about your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use Superbloom.

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1. Information We Collect

We collect the following categories of information:

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1.1 Information You Provide

  • AI coach chats
  • Daily check-ins
  • Food logs or nutrition notes
  • Profile information (name, email, preferences)
  • Goals & habit logs
  • Messages to support

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1.2 Automatically Collected Data

  • Device information
  • App usage analytics
  • Crash logs
  • Cookies and similar tracking technologies

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1.3 Optional Integrations

If you connect third‑party services (e.g., Apple Health), we may receive nutrition, movement, or biometric‑related data, only with your consent.

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2. How We Use Your Information

We use your data to:

  • Provide the core coach experience and nutritional insight features
  • Generate AI‑based insights, summaries, responses, and suggestions
  • Personalize your experience
  • Improve app performance and reliability
  • Communicate with you (e.g., support, updates, receipts)
  • Conduct analytics and product research

We never sell your personal data.

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3. How We Share Information

We share data with:

  • Trusted service providers (analytics, cloud hosting, customer support)
  • AI processing providers (e.g., OpenAI) to generate personalized insights, summaries, and coaching responses based on information you enter in the app
  • Payment processors for subscription activation
  • Third‑party integrations you authorize

When you use AI-powered features, information you enter — including coach check-in chats, food logs, profile details, goals, and check-ins — is securely transmitted to our AI service provider, OpenAI, for processing on our behalf. OpenAI processes this information solely to generate responses for Superbloom. We do not sell your personal data and do not permit our AI providers to use your personal information to train models outside of providing services to us.

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Our AI service provider processes data pursuant to contractual obligations that require appropriate confidentiality, security, and data protection safeguards consistent with this Privacy Policy.

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4. Data Retention

We retain your data as long as your account is active. You may request deletion of your data, and we will delete it unless legally required to keep it.

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5. Data Security

We use standard encryption, access controls, and industry‑standard safeguards. However, no system is 100% secure.

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6. Your Rights

Depending on your location, you may have rights such as:

  • Access your data
  • Correct your data
  • Delete your data
  • Export your data
  • Opt out of certain processing

Requests can be submitted at support@lightshifthealth.com.

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7. Children’s Privacy

Superbloom is not directed to children under 13. We do not knowingly collect data from children under 13.

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8. International Users

If you access Superbloom from outside the U.S., know that your data may be processed in the United States.

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9. Changes to This Policy

We may update this Privacy Policy. Continued use indicates acceptance.

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10. Contact

For privacy questions or requests: Lightshift Health, Co. Email: support@lightshifthealth.com

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